
perhaps next time Daniel Thwaites plc defaults on payment of long overdue invoices they might bear in mind how it may impact on their tenant's income because unfortunately for the tenants it is already happening
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Phone No : 0845 548 8733

Phone No : 0845 548 8733

Phone No : 0845 548 8733

Phone No : 0845 548 8733

Phone No : 0845 548 8733

Phone No : 0845 548 8733

Phone No : 0845 548 8733

Phone No : 0845 548 8733

Phone No : 0845 548 8733

Phone No : 0845 548 8733

Phone No : 0845 548 8733
Blackpool best b & bs Latest Reviews
Reviewed : 22 Oct 2025
POOR QUALITY SERVICE
The service was very poor and I was not impressed with the quality. Waiting staff were lounging around and watched me eat which made me feel very uncomfortable. Felt like I was rushed out of the restaurant and given the bill without me even asking for it! WOULD NOT RETURN
Reviewed : 13 Oct 2025
Christening what a mistake!
I had booked one of the rooms for my grandsons christening and the quality of the Buffett was very poor. For the money I had paid there was hardly enough food for my guests and the presentation was terrible. It was as if they had forgotten and it was very last minute. I always give a second chance but I will never come here again. It's a shame as the hotel is lovely but the standard of service you would expect here is just not good enough.
Reviewed : 07 Oct 2025
Poor service
So disappointing to have the front of house manager speak to my mum in such a manner. Not sure if the guy is under pressure but really, there is a way to speak to people, whether frustrated or not! Forcing their customers what to order and how much food they can order is beyond disgraceful behaviour!
Reviewed : 03 Oct 2025
We will not be visiting again!
The service was extremely poor considering that it was not busy and there were ample waiting on staff. We had to ask for everything from ordering to asking to pay not to mention over a half hour to wait for food and with a young baby in the party this was not acceptable. The food was just ok, the portion sizes were very disappointing thus making the value under par. The scallop starter was also poor value with three scallops for £17.50!! We haven't even paid that in some Manchester restaurants.
Reviewed : 30 Sep 2025
Overpriced, badly managed and bad service
The fact that its a spa hotel yet we couldn't use the Spa. Priority was given to locals and ppl who booked outside of booking.com. Feel cheated out of that given its a spa hotel and that's why we paid the overpriced rate yo go there. Also the service was bad and the food was bad. Took 40 minutes for breakfast to arrive and when it did it was presented by a young gentlemen who was covered in what patches. Poor guy, but not an appetising sight.
Reviewed : 25 Sep 2025
This spa is not worth 1 star!
After being told my party of 7 could turn up Sunday and use their pay as you gym spa pass and then have afternoon tea without needing payment. So we were all set rang today to book a treatment to now be told we are unable to go as they didn’t book it in. I managed to get a call back from the so called manager who more or less told me we were not told that and he could not accommodate us so bang goes my birthday treat as now too late to book anywhere else.
Reviewed : 28 Aug 2025
Regular guest but never again!
Confused that after requesting a quiet room - I am next to a noisy lift. Reception seem to think hotel is busy but rooms still available on line, restaurant and car park not at all busy. Why would they ignore a reasonable request from a regular visitor?
Reviewed : 23 Aug 2025
I will never visit again
I was very disappointed with food I had the turkey off the special board and it was the worst turkey I have ever had the sprouts where undercooked the parsnips where hard and the roast potatoes where hard I got a little pot of gravy which was tasteless the pig in blankets where pink and a little ring of stuffing it all was disgusting and I wasn't the only one who complained about there food around the table one even complained that much they got there money back im not one too complain so didn't
Reviewed : 13 Aug 2025
Terrible Service
We tried to order food but was told they had stopped serving outside despite seeing people getting food. They were serving food inside though! This was only 18.15. Also they didn’t tell us before ordering drinks so we wasted £20 on drinks. Me and my baby came home with empty stomach. We will not be returning.
Reviewed : 12 Aug 2025
Thwaites hospitality is unbelieveable
We arrived at 6.45 approximately and many people were eating meal in the outdoor area.We purchased our drinks (cost about £20.00).When we asked for menu to order meals we were told that they had stopped serving meals in outdoor area (despite fact that people around us were being served with full meals. When we asked what time they were supposed to stop serving meals outside, we were told there was no set time, they had just decided (for their own convenience) to stop at that minute.
Reviewed : 08 Aug 2025
Well worth a visit!
Excellent food, excellent service and value for money. The menu is simple but with plenty of choice, portion sizes generous but not over facing and the food is good honest home cooked food by a chef who obviously knows what he is doing. It’s a long time since I’ve eaten at the Bay and I will be going back for more.
Reviewed : 29 Jul 2025
Overpriced old rusty rotten hotel room for £250
Sofa bed was horrendously inadequate. huge mirror stuck above the main bed, which I was nervous of sleeping under, especially as a boy was killed near us from a large mirror falling off a wall and crushing him. woken up middle of the night by drunk guests parting in the halls, no staff to assist with the noise/behaviour. drinks very over priced, £10 for a glass of Prosecco. service at breakfast was non existent. so expensive for a grimy hotel room.
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